Department Email: jtm@mpklang.gov.my

Head of Department: Puan Nor Hasyimah Binti Tamziz
Head of Department's Email: norhasyimah.tamziz@mpklang.gov.my

1.0 Introduction

The Information Technology Department started off as a small unit known as the Computer Unit which was established in 1984. In 1999 it was changed to the Information Technology Division in line with IT Development at the Klang Municipal Council which was expanding to meet the current requirements. Its increasing roles in giving ICT services to the Council has qualified it to be upgraded as a department which was enforced in Januari 2007 in accordance with one of the strategies of the Council in uniforming and upgrading the standard of services.

There are 6 main divisions under the Information Technology Department which are :

• ICT Administrative and Services Management Division
• ICT Hardware and Networking Management Divison
• Data Centre and ICT Communication Management Division
• Application Systems and ICT Software Management Division
• Multimedia and ICT Education Management Division
• ICT Security and Integrity Management Division

2.0 Objectives

• To encourage the growth of ICT at the Klang Municipal Council by creating an ICT environment at all levels of the management to increase productivity and performance of the Council.
• To increase the level of professionalism in the applications of ICT services of all the Council staff.
• To meet the ICT needs of each department within the Council.
• To prepare trainings or ICT courses to all citizens of the Council in order to increase the level of skills in ICT applications.
• To increase the transparency of the Council services through ICT.
• To bring the public closer to the Council through ICT.

3.0 Department Function

There are 9 main functions of the Information Technology Department which are:

• To plan and manage the Council's computer equipment.
• To plan and manage the Council's Computer Networking Systems.
• To plan, design and execute the applications system to support the operations of the Council.
• To handle and maintain the Councils's applications systems.
• To prepare and maintain ICT infrastructures for the Councils's uses.
• To plan and execute the Councils's ICT programmes.
• To plan and manage the Council's computer training programmes.
• To plan, design and maintain the Councils's ICT security systems.
• To offer consultative services and trainings.

4.0 Units Function

The functions of the department according to its divisions are as follows:

1. Administrative Management Division

• To manage ICT assets, office store records, inventories and disposals.
• To prepare local orders for the Council's ICT procurement and local orders for services and maintenance of the Council's ICT infrastructures.
• To manage the procurements and services through quotations / tenders for the Council's departments requirements.
• To manage working papers, user's manuals and the department's ISO documents according to the Council's ISO procedures.
• To receive and give feedback of complaints by the Council's departments concerning ICT.
• To manage and oversee Helpdesk and the level of clients' satisfaction for consumers and clients of ICT.
• To manage ICT programmes and trainings the Council's staff.
• To manage the department's allocations vots and budget reports.
• To manage the department's staff affairs (attendance, courses, disciplinary, regulations and so on).
• To manage incoming / outgoing letters, files and the department's reports.

2. Management of Hardware and Networking Division

• To study the requirements of ICT hardware and networking of the Klang Municipal Council.
• To prepare ICT infrastructures and facilities for the staff of the Klang Municipal Council.
• To prepare the Computer Networking Systems services at the Klang Municipal Council's headquarters and offices / branch counters.
• To provide repairs and maintenance services for the Klang Municipal Council's hardware and computer networking.
• To prepare internet and e-mail services for the Klang Municipal Council.
• To prepare Video Conference services for the Klang Municipal Council.
• To prepare CCTV services within the areas of the Klang Municipal Council.
• To prepare Multimedia services upon demand by the Council's departments for official functions of the Klang Municipal Council.
• To prepare ICT technical support services for programmes / official events of the Klang Municipal Council.
• To prepare hardware rentals services for courses and external meetings.
   

3. Data Centre and Database Management Division

• To manage the operations of the Data Centre of the Klang Municipal Council headquarters.
• To execute maintenance and upgrading works of the Data Centre of the Klang Municipal Council.
• To manage the MPKLANG Domain to access Data and applications of the Klang Municipal Council's Computer Networking Systems.
• Develop and execute the management of the database applications of the Klang Municipal Council.
• To execute data compatibilities for integrations of the application system of the Klang Municipal Council.
• To manage Data Centre at the headquarters and branch offices of the Klang Municipal Council.
• To administer servers of the Networking systems of the Klang Municipal Council.
• To prepare uninterruptable power supply (UPS) for Klang Munipal Council's Data Centre.
• To prepare data storage for storing software/ office system and central information for the departments at Klang Municipal Council.
• To prepare access for staff to transfer/store important files/data in softcopy form to central data storage.

4. Application Systems and Software Management Division

• To study the application and software requirements of the Klang Municipal Council.
• To prepare the Intranet Application dan Office Automation systems to the departments at the Klang Municipal Council.
• To prepare Application based on the web and portal of the Klang Municipal Council Application.
• Coordinating the requirements of the application system integration between the departments which has been, or is currently developed at the Klang Municipal Council.
• Giving application negotiation services to departments at Klang Municipal Council.
• Giving support services and training to the system users.
• To execute scheduled application system maintenance works which has been used at the Klang Municipal Council.
• To execute application system upgrade works for current or upcoming needs.
• To prepare and manage software/office system according to the needs of the staff of the Klang Municipal Council.
• To manage the software/ Office system licences at the Klang Municipal Council.

5. Multimedia and ICT Education Management Division

• To manage the development and update of the Klang Municipal Council's Web page.
• To Manage the information departments for dissemination of information kiosks Klang Municipal Council.
• To manage the kiosk dan ICT media for the departments' information display at the Klang Municipal Council.
• To prepare reference/ICT reading materials for the source of reference for the staff of the Klang Municipal Council.
• To manage the collection of circulars and ICT rules for the reference of the staff of the Klang Municipal Council.
• To prepare User Manuals for the system and ICT operations at the Klang Municipal Council.
• To prepare trainings and ICT programmes to educate and improve ICT skills of the staff of the Klang Municipal Council.
• To manage the ICT training Centre for the staff and members of PLICT.
• To prepare ICT service to the public through ICT trainings and facilities.
• To prepare Customer's Satisfaction Information on the ICT services of the Klang Municipal Council.

6. ICT Security and Integrity Management Division

• To prepare and implement guidelines and ICT safety policy for the staff of the Klang Municipal Council.
• To prepare an awareness and ICT safety program for the staff of the Klang Municipal Council.
• To execute analysis works for the ICT safety risk for the Klang Municipal Council.
• To manage the safety of the equipment, software and computer network of the Klang Municipal Council.
• To prepare safety ID for the staff and users/visitors of the Klang Municipal Council.
• To prepare backup service and recovery system for the server and application system of the Klang Municipal council.
• To manage the safety of the data and media backup system of the Klang Municipal Council.
• To manage the software patch for the Data Centre of the Klang Municipal Council.
• To manage the prevention and repairs for virus attacks and other threats through the installation of safety software and PC Cleaning.
• To manage the safety of the software/system usage through the preparation of user's licences at the Klang Municipal Council.
   

5.0 Organization Chart

6.0 Staff Directory

​Tarikh kemaskini : 16 Ogos 2021