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CLIENT CHARTER OF KLANG MUNICIPAL COUNCIL

1. MANAGEMENT SERVICES DEPARTMENT
To conduct internal trainings at least twice a month

2. FINANCE DEPARTMENT
To process payment claim documents within 14 days from the receipt of the completed document at the Finance Department

3. ENGINEERING DEPARTMENT
To respond to and process 80% of the Earthworks/Street & Irrigation/Street Lights Infrastructure Proposal Plans received from the One Stop Centre (OSC) Department within 14 days from the receipt of the completed documents

4. LEGAL DEPARTMENT
To submit at least 75% of completed monthly investigation papers for compound cases to the Deputy Prosecutor (TPR) within 14 working days from the receipt of the investigation paper.

5. TOWN & COUNTRY PLANNING DEPARTMENT
To consider the Planning Permission decisions within 80 working days for the Simultaneous Applications and 57 working days for separate applications

6. PROPERTY VALUATION & MANAGEMENT DEPARTMENT
To issue premise rental offer to the successful applicants within 7 working days after the interview

7. BUILDING DEPARTMENT
To process and decide on renovation and extension works within 1 day for residences and seven days for non-residences

8. PARKS & RECREATION DEPARTMENT
To process the documentation for maintenance work payments within 14 days from the receipt of the payment claim and work completion report documents.

9. ENFORCEMENT DEPARTMENT
To target 2,000 issuance of compound slips to business premises per year.

10. LICENSING & HAWKERS DEPARTMENT
To decide on all business and advertisement licence applications brought forward to the Health and Business Control Committee Meeting within 30 working days from the receipt of the completed applications

11. CORPORATE & COMMUNITY DEPARTMENT
To conduct at least 20 Council programmes and official functions smoothly and orderly within a year. To ensure customer management is handled effectively in increasing community and media capabilities, awareness and involvement in ensuring the complaint management and customer satisfaction exceeds 80% of total complaints to create a concerned community.

12. INFORMATION TECHNOLOGY DEPARTMENT
To ensure all ICT service complaints reported are acted upon within 24 hours (working day) from the time the complaint is received.

13. ENVIRONMENTAL SERVICES DEPARTMENT
To ensure a minimum of 85% annual area cleaning complaints including cleaning of residential drains, and road shoulder grass cutting receive feedbacks from the Administrative Assistant (Complaints) within 5 working days from the receipt of the complaint by the Monitoring Officer.

14. ONE STOP CENTRE DEPARTMENT
To ensure at least 85% of the Monthly Development Proposal Applications are resolved within the stipulated period from the application receipt date

15. HEALTH DEPARTMENT
To shut-down 100% of food premises which are given an assessment score of under 50%.