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3.0 Client Charter

  • To issue landscape simultaneous plan application result within 80 days from submission / acceptance.

  • To issue landscape separate plan application result within 57 days from submission / acceptance.

  • Respond complaints within 14 days (2 weeks).

  • To process landscape maintenance contractor payment within 4 days after received the complete documents.

  • Planting 90,000 of various trees species per year in the MPK’s administrative area through green development projects by the government and private sectors.

SECTIONS IN THE DEPARTMENT
Four (4) main sections in the Parks & Recreation Department :

  Administration Section:

  • Administration / Contract Unit.

  • Indent / Suppliers Unit.

  Landscape Development Section:

  • Landscape Control Unit.

  • Landscape Design & Project Unit.

  • Recreational Facilities Unit

  Landscape Research And Asset Control Section:

  • Nursery Unit.

  • Council Field Unit.

  Maintenance Section:

  • Landscape Maintenance Unit.

  • Tree Maintenance Unit.

  • Enforcement Unit.